FAQs
Questions,
answered
Everything about ordering, notes, boxes and delivery.
How does shopping by occasion work?
Choose the occasion, such as a milestone or a new baby, and you will see its bouquets. Every bouquet arrives in our forest-green signature box.
What comes in the box?
A hand-tied, water-fed bouquet, a handwritten note card and flower food. You can add treats such as chocolates.
Can I add a personal message?
Yes. Add your message on the product page and we will letter it by hand. Stuck for words? Our message ideas page has suggestions for every occasion.
Can I add chocolates or candles?
Yes. Add chocolates, candles or cards to any bouquet to make it a hamper.
Which areas do you deliver to?
We deliver across Nairobi, with nationwide delivery coming after launch. See the delivery page for the full list.
How do I pay?
At checkout with M-Pesa, Visa or Mastercard.
Is your packaging eco-friendly?
We design it to be. Our boxes are made to be reused and kept, and we wrap in paper and tie with a paper ribbon. Read more on our sustainability page.
How do credits work?
After a delivered order of KES 5,000 or more, we add a thank-you credit to your account: KES 300 on your first two orders and KES 500 from your third. It is applied automatically at checkout when you sign in with the same email, is valid for 12 months and has no cash value.
Can I follow my delivery?
Yes. You can follow your rider on WhatsApp and we send a photo when your order is handed over.